There are a handful of ways to get in touch with the hosting company whose services you’re using, but the one that you will always find irrespective of which company you opt for is a trouble ticket system. It’s the easiest method of correspondence for many reasons. In the event that no client service staff member is free at the moment and they’re all busy, a phone call may not be answered, but a ticket will always hit home. Also, you can copy ‘n’ paste extensive pieces of info without the need to worry about spelling errors, and in case a particular issue needs more time to be sorted out or a number of responses have to be exchanged, all the information will be in the same location, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your web hosting provider is that they’re typically separate from the web hosting platform, which suggests that if you need to supply info or to follow instructions, you’ll need to use at least two separate admin consoles and this number might rise if you want to administer multiple domains. Besides, a lot of web hosting companies reply to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst waiting around for an answer.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you will never need to sign out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can easily access any support ticket whilst browsing your files or configuring various settings. The ticketing system is being strictly monitored 24/7/365 by our customer support staff representatives and the response time is maximum 1 hour, but it seldom takes more than twenty minutes to receive help. In contrast to some web hosting companies, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for info in relation to any billing or technical issue. In addition, you can read a collection of informational articles, which will help you deal with the commonest challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was designed with one goal in mind – that you should be able to manage everything connected with your semi-dedicated server account in one location and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you have an enquiry or confront an obstacle, you can get in touch with our help desk team members right away without the need to log into some other admin console. You can browse your files or check various settings in your account while submitting a new ticket or reading the reply to an older one. If you’ve got tons of tickets and you’d like to track down a specific one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a reply in no more than sixty minutes irrespective of the essence of your enquiry or issue.