Support Channels

  • 1 hour ticket response time

  • A One–Hour Ticket Response Time Guarantee

  • We provide a one–hour response warranty for any support ticket or e–mail that you submit to our help desk staff. We will rapidly respond to all the general enquiries and forward the issue to our system administrators in case additional assistance is needed. If you take advantage of our Optional Admin Services package, we’ll carry out any of the included services at a time that has been discussed with you in advance.

  • Top quality support service

  • An Outstanding Help Desk Service

  • We will be online for you twenty–four–seven to reply to any inquiries that you may have about our Web Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also need help tackling server administration procedures, take advantage of our Optional Admin Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and rebooting services, as well as problem troubleshooting and software installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • We have provided our Web Control Panel with an exhaustive knowledgebase, which features exhaustive explanations of its features and functions. Moreover, we have created detailed video tutorials that will further demonstrate to you how to perform a given task or troubleshoot a regularly encountered issue. All the how–to articles and the tutorial videos are readily reachable from every section of the Web Control Panel via the Videos and Help buttons located in the top right corner.