Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center Section

  • In the Web Control Panel you can find an in–depth Help section featuring heaps of help articles and regularly asked questions. They are contributed by our support team of qualified techs. Just fill in your question and our clever platform will give you the best possible answer.

  • Top quality support service

  • Video Tutorials

  • If you would like to see how an action is achieved or how an issue is dealt with, instead of just reading about it, then examine our selection of step–by–step video tutorials. They address lots of different issues and will help you swiftly learn how to work with the Web Control Panel.

  • Intuitive help center

  • A 1–Hour Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 help desk service and feature a 60–minute ticket response time guarantee. Our well–trained tech support engineers will be at your disposal day and night and will resolve any problem that you may possibly have within less than 60 minutes after the ticket submission. In the majority of instances, a reply will be given to you in less than twenty minutes.