Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client help crew is qualified to efficiently take care of all our shared hosting customers’ inquiries and assistance questions. Via our ticket system, you are able to fill in your request and a support team fellow member will likely go back to you in only maximum 60 minutes. In fact, practice has shown us that the average reply time period is Twenty minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our assistance service is delivered by a crew of qualified professionals which are prepared to reply to your query as soon as possible. You can speak to the technical support staff by opening a help support ticket from your Web Control Panel or by submitting us an email. On business days, you may also contact us on the phone or take advantage of the live chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel provides a complete knowledge base that’s integrated into all areas. In each section, you’ll find a Help button which will load for you a selection of step–by–step lessons on how to work with a specific function or accomplish a particular action. Moreover, we have produced guide video clips so its possible to get a better idea of the Control Panel’s interface.