The client support that you can receive from your shared hosting company is very important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an existing account. Timely and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a genuine hosting provider and not from some reseller. If you acquire a hosting account from a company that does not own its servers and it cannot access them directly, it is very likely that you will wait for a few days so as to get a reply to any kind of query, which means that your websites may stay offline for quite a while. In contrast, a supplier which offers numerous options for communication and has a technical support team that is available all the time will assist you to right away and help you reduce or entirely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Hosting

The customer and technical support services for all our shared hosting packages are twenty-four-seven, which means that you can forget all about waiting for several days so as to get assistance. In case you aren't our client yet, you can call us, chat with a representative or send an email message. In case you currently have an account, you'll be able to open a support ticket in addition to the other three options for contact. You are able to select the best way to contact us based on where you are or the device you're using. We're able to help you for more or less any hosting-related query that you may have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you can open a ticket, but even then the max reply time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

All the semi-dedicated servers that we supply come with 24/7 customer and technical support, so whatever the issue you have, you're able to get in touch with us and we'll give you a hand straight away. The guaranteed response time for each e-mail or support ticket that you open from your Hepsia web hosting Control Panel is 1 hour; usually the response time rarely is more than 20 minutes. Furthermore, we offer telephone support with multiple local numbers worldwide plus a live chat, which means that you are able to get in touch with us and find more information about our solutions even if you do not have an account yet. We're able to help you with nearly any question or a problem you have - payment methods, plan features, e-mail configuration, web hosting account settings, and many others. If you employ our services, you will never experience a situation where you should wait for a few days to get an issue resolved like you will have to do with a lot of other companies.

24/7 Customer Support in VPS Servers

Using our VPS servers, you won't ever have to wait for more than one hour so as to get assistance for any kind of situation that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all support tickets which you open via your billing Control Panel or e-mail messages that you send to our technical support crew. Furthermore, we have local telephone numbers in several countries around the globe as well as a live chat service where we are able to assist you with billing, pre-sales and basic questions. Customer and technical support is available 24/7/365 using the numerous means of communication, so whatever your question or issue is, there'll always be someone to help you without delay. If you need assistance with third-party software, which you cannot deploy or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

With a 1 hour max answer time warranty, you will receive lightning-fast support when you purchase a dedicated server through our company. Our customer and technical support teams are available 24/7/365, which means that if you open a support ticket via your billing account or you send an e-mail message about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you will get a reply within the hour, even during holidays. Our ticketing system is the better option in case the issue in question requires longer time to be resolved or when it should be sent to our admins, because it's easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and similarly to the standard support, this service is available 24/7 as well.