A live chat is among the methods of communication offered by some web hosting providers as a part of their support services. Determined by the provider, the chat can be used for billing, pre-sales and/or tech support. This method of communication is quicker compared to a support ticket and it'll make it much less likely to misunderstand or misspell anything in comparison to a call with an agent. In addition, when the trouble that you have requires some time to be investigated and taken care of, you are able to do something else at the same time rather than just waiting, like you'd have to do if you call. You can also use a live chat support service absolutely free provided that you have world wide web access even when your web hosting supplier is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As a part of the support services that we provide for our shared hosting, we have live chat support that is online every single day, even on holidays. You are able to contact us regardless if you already have an account or not, because we can help you with all kinds of things, ranging from supplying you with common information about our solutions in case you aren't a client yet and you are thinking about purchasing one of the packages, to assisting you with installing an email account in an email client. A part of the issues are more technical and time-consuming, therefore you will need to employ the ticketing system that is incorporated into our Hepsia website hosting Control Panel, but we can save you time and help you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, which means that if you have any questions for our semi-dedicated servers, you'll be able to talk with our customer support team whenever you need no matter if you've already purchased an account or not. In general, the chat service is for billing, pre-sales and common questions and troubles, still we are able to assist you with a lot of tech questions as well. We will help you select the ideal plan for your web sites in case you don't have an account yet, we can answer all the billing questions or issues you could have or we can help you with setting up your new e-mail address on your PC or smart phone - all the aforementioned will be done timely because our live chat service is online all day long, every single day. Any time you require help, you are able to chat with a representative and save a lot of time.