Should you ever face a problem with your website and be incapable of dealing with it, ask the respective web hosting provider’s customer service staff to help you get the site back online. A speedy solution would be the best scenario, but a lot of companies reply within 24 hours or even more, all the more so if you are working with a hosting reseller. Even if the problem can be resolved quickly, your site may not function properly or it may not be accessible at all for a longer time interval, so you may lose prospective clients since it’s pretty unlikely that anyone would be inclined to go back to a website that’s faulty. Hence, you have to make certain not only that you can reach your hosting company, but also that they can reply and assist you in a timely manner. If a script update does not go as planned or if you erase something mistakenly, for example, the website must be restored speedily in order to prevent lengthened downtime.

One-Hour Response Guarantee in Shared Hosting

Our shared hosting come with a 60-minute response guarantee, which implies that irrespective of what query or predicament you might have, we will always be there to help you. In fact, it rarely takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both technical and sales matters. Our customer care team representatives are available 24/7, even on weekends and official holidays, which means that you will obtain instant assistance anytime you need it. We realize precisely how invaluable time can be, so by the time we reply to your e-mail or trouble ticket, we will have examined the issue and, in case we haven’t found a solution, we will provide you with more information on what you have to do on your end – when the circumstances demand it. With our support service, you can rest assured that there will be somebody to lend you a helping hand instantaneously, regardless of the hour.

One-Hour Response Guarantee in Semi-dedicated Servers

Our client service team members will be at your service at all times and they’ll respond to any support ticket that you open via the web hosting Control Panel within maximum sixty minutes. The response time is guaranteed no matter if you have a generic enquiry about your semi-dedicated server or you run into some predicament and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you out, as we’re available 365 days a year to take care of any technical, general or billing issue. In case you contact us about anything that’s within our capacity, we’ll sort it out before we reply to you, so you will not have to wait for hours or days while the problem lasts. In case there’s something that you need to do on your end, we’ll provide you with the necessary details – what possible solutions to try out, what actions to take, etc.