A lot of persons who start using their 1st web hosting account, or switch companies, normally have queries about how specific tasks are accomplished or experience difficulties when setting up different things, including emails, site settings, and so on. For this reason, lots of web hosts have compiled documentation with the most standard questions and problems so as to help their clients receive info swiftly and easily. Consequently, the customer care team members can dedicate more time to real issues that some clients may be facing, because the solution for the smaller things will already be available on the World Wide Web and customers can tackle them without having to contact the help desk support staff. Having detailed documentation is extremely important, particularly for new users with no past experience at all, as the web hosting service involves a large amount of functions and lots of individuals can become baffled about what to do. A good knowledge base can both help you execute the operations that you wish and discover how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Hosting

If you’ve ordered your first shared hosting plan from our company or have migrated your site over to us, you will get familiar with our platform and our created-developed Hepsia hosting Control Panel before you know it as we have compiled a detailed knowledge base where you can find all the info that you could ever need – both general info with regards to the service as a whole and more specific info about the separate features that you can use and the predicaments that you might chance upon. The articles themselves are available in 2 places. The entire article list can be accessed through the Control Panel’s Help section. You can find articles that are dedicated to the different features in each section of the Control Panel as well. You can find out how to do basically everything, from enabling an .htaccess config file to managing an electronic mailing list, and all the articles include comprehensive guides, so you won’t ever become puzzled because of an ambiguous text. Of course, in case you confront a more specific obstacle and you’re unable to find an adequate solution in our knowledge base, you can touch base with our client service staff representatives 24-7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia Control Panel, which comes with our semi-dedicated servers, will permit you to access the exhaustive online support documentation that we have prepared for you. The articles themselves contain general information about our hosting services, educative manuals about the various features that you can access, as well as troubleshooting guidelines that can help you resolve common issues that you might chance upon. The topics that we have covered include just about everything, from elementary things such as how to host a new domain in the account, to more intricate ones such as which SSH commands can be executed on the servers. Articles that are dedicated to the features of a given Control Panel section will always be available in the right corner of the page that you are on, whilst the entire article list can be accessed through the all-inclusive Help section.