You can find lots of shared hosting suppliers on the market today, still most of them are resellers who have limited resources, especially when it comes to support. One of the ways to distinguish them is the option to get in touch with the company by phone. The level of support that you will have via this channel of communication will vary depending on the service provider - several of them provide you with expert phone support, various others offer common and customer support only because some issues are more time-consuming and it's more convenient to be resolved via a ticket, especially when the situation has to be escalated. Nonetheless, it is good to know that you can contact your website hosting provider because there are lots of small matters which can be taken care of easily and in a timely manner with a telephone call, not mentioning that you're able to get more info for the services even before you become a client.

Phone Support in Shared Hosting

All our shared hosting plans feature phone support fourteen hrs a day even on public holidays, so if you do not have an account yet, you are able to call and learn more about our services or if we will meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you will be able to call the phone number that is nearer to you. In case you're an existing customer, we will assist you in a timely manner with all of the general and billing issues as well as with a number of technical issues to save you time and efforts - we acknowledge the fact that in some cases it's much easier speak with a live person to get things done right away. Certainly, some matters simply cannot be resolved over the phone, so if this is the case you will have to use our ticketing system.

Phone Support in Semi-dedicated Servers

If you want more info for the semi-dedicated servers that we provide, you have the option to call any of the three support lines we have across the globe - in the U.S.A., Great Britain and Australia. By doing this, you have the option to check in advance whether our solutions will be suitable for your web sites. If you are already our customer and you have a semi-dedicated account, you are able to contact us on the phone for 14 hours a day about any kind of billing or basic matters. For entirely tech troubles you will need to use our ticketing system and communicate with our technical support since sometroubles simply require extra time to be resolved, but we can assist you on the phone with countless minor technical issues as well, saving you the time and efforts.